Returns & Refunds
Returns & Refunds
At IronRidge Tools, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 90 days of receiving your item.
30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused or lightly used
- In its original packaging, when possible
- Complete with all included parts, accessories, and manuals
To start a return, please contact us at: support@ironridgetools.com
Please include your order number, the email used at checkout, and the reason for your return.
Product Packaging and Branding
IronRidge Tools sources equipment from established manufacturing partners around the world. Some products we sell are manufactured by third parties and arrive in the manufacturer's original packaging, which may display that manufacturer's name or branding rather than ours.
This is standard practice across the tool and equipment industry, and it is disclosed here and on our product pages before you buy. Manufacturer packaging does not change the product you receive, the support we provide, or the 90-day money-back guarantee that covers your order.
Because this is disclosed before purchase, packaging or branding differences on their own are not treated as a product defect or an incorrect item. Your 90-day money-back guarantee still applies in full, so if you decide the product is not for you for any reason, you can return it under the standard process above.
Return Approval
All returns must be approved by our support team before being sent back.
Once your return request is approved, we will provide instructions on where to send your item and how to complete the return process.
Please do not send your item back without contacting us first, as unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please note that it may take several business days for the refund to appear on your bank statement or credit card account, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the wrong item was sent.
Original shipping costs, if any, are non-refundable unless the return is due to an error on our end.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you received the wrong item, contact us as soon as possible at: support@ironridgetools.com
Please include your order number and photos or videos of the issue so we can review it and help resolve the problem quickly.
Non-Returnable Items
Some items may not be eligible for return, including:
- Items damaged due to misuse, improper installation, or normal wear and tear
- Items missing parts or accessories not due to our error
- Items returned without prior approval
- Clearance or final sale items, if marked as final sale at the time of purchase
Exchanges
If you need to exchange an item, please contact us at support@ironridgetools.com. Depending on availability, we may be able to help you exchange the item or provide return instructions.
Contact Us
For any questions about returns, refunds, exchanges, or your order, please contact our support team at: support@ironridgetools.com