Refund policy

Return & Refund Policy

Our 90-Day Money-Back Guarantee

We stand behind every IronRidge products. If you're not completely satisfied with your purchase, you have 90 days from delivery to request a return for a full refund.

Eligibility

To be eligible for a return, your item must be:

  • In the same condition you received it
  • Free from significant damage or wear
  • In its original packaging (when possible)
  • Accompanied by proof of purchase

How To Start A Return

To start a return, contact us at support@ironridgetools.com with:

  1. Your order number
  2. The reason for your return
  3. Photos of the item (if applicable)

We'll review your request within 24-48 hours. If approved, we'll send you a prepaid return shipping label and detailed instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

Damaged Or Defective Items

Please inspect your order as soon as it arrives. If your Kova arrives defective, damaged, or you received the wrong item, contact us immediately at support@ironridgetools.com so we can evaluate the issue and make it right — including free replacement when applicable.

We cover all shipping costs on damaged or defective items.

Exceptions

We cannot accept returns on:

  • Sale items
  • Gift cards
  • Items used commercially in heavy daily-use environments (job sites, rentals) showing significant wear

Exchanges

The fastest way to get a different product is to:

  1. Request a return on your current item
  2. Once the return is approved, place a new order for the replacement

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, with no justification needed. Standard return conditions apply (item in original condition, packaging, and with proof of purchase).

Refunds

Once we receive and inspect your returned item, we'll notify you via email whether your refund has been approved.

If approved, you'll receive a refund to your original payment method within 10 business days. Please note that banks and credit card companies can take additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you haven't received your refund, contact us immediately at support@ironridgetools.com and we'll investigate.

1-Year Warranty

Beyond the 90-day money-back guarantee, every Kova is covered by a free 1-year warranty against manufacturer defects. If your shower develops a defect within the first year of ownership, contact us at support@ironridgetools.com with photos and your order number, and we'll send you a replacement at no cost.

Questions?

If you have any questions about our refund policy, please contact us:

Phone: +1 (305) 676-2918
Email: support@ironridgetools.com