Refund policy
Returns & Refunds
At IronRidge Tools, we want you to be happy with your purchase. If something isn’t right, you can request a return within 30 days of receiving your item.
30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be:
- In the same condition you received it
- Unused or lightly used
- In its original packaging, when possible
- Complete with all included parts, accessories, and manuals
To start a return, email us at support@ironridgetools.com with your order number, the email you used at checkout, and the reason for your return.
Order Cancellations
You can cancel your order within 24 hours of placing it, as long as it hasn’t shipped yet. Email support@ironridgetools.com with your order number and we’ll cancel it and issue a full refund.
After 24 hours, or once your order has shipped, we can’t cancel it. You can still return it once it arrives under our 30-day money-back guarantee.
Return Approval
All returns must be approved by our support team before you send anything back. Once your request is approved, we’ll send you instructions on where to ship your item and how to complete the return.
Please don’t send your item back without contacting us first. Returns sent without approval may not be accepted.
Refunds
Once we receive and inspect your return, we’ll email you to let you know if your refund is approved. Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take several business days for the refund to show up on your statement.
Return Shipping
You’re responsible for return shipping costs unless your item arrived damaged or defective, or we sent the wrong item. Original shipping costs, if any, are non-refundable unless the return is because of an error on our end.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, email us as soon as possible at support@ironridgetools.com. Include your order number and photos or a video of the issue so we can review it and make it right quickly.
Non-Returnable Items
Some items can’t be returned, including:
- Items damaged by misuse, improper installation, or normal wear and tear
- Items missing parts or accessories, unless we made the error
- Items returned without prior approval
- Clearance or final sale items, if marked final sale at the time of purchase
Exchanges
To exchange an item, email us at support@ironridgetools.com. Depending on availability, we’ll help you swap it or send you return instructions.
Contact Us
For any questions about returns, refunds, cancellations, exchanges, or your order, email support@ironridgetools.com.
Product Packaging and Branding
IronRidge Tools sources equipment from established manufacturing partners around the world. Some products arrive in the manufacturer’s original packaging, which may show that manufacturer’s name or branding instead of ours. This is standard practice across the tool and equipment industry.
Manufacturer packaging doesn’t change the product you receive, the support we provide, or your 30-day money-back guarantee. Packaging or branding differences on their own are not treated as a defect or an incorrect item. If you decide the product isn’t for you for any reason, you can return it within 30 days under the process above.